Privacy Policy

At Lightwater Cove the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this privacy policy from time to time, so please check here frequently. We will not disclose identifiable user information to any third party without consent.

Lightwater Cove is committed to safeguarding your privacy while visiting the Lightwater Cove website, namely, “https://www.lightwatercove.com”, “https://www.lightwatercove.ca”, and “https://lightwatercove.info” (hereinafter all identified URLs are collectively referred to as the “Site”). Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the Site includes the gathering of certain types of information about Site users.

Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to the Site.

This Privacy Policy covers two types of information gathered at the Site, personal and aggregated. The term “personal information” refers to data you voluntarily provide in connection with use of the Site that identifies you and/or the company on whose behalf you are accessing and using the Site. Personal information includes, for example, data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term “aggregated data” refers to general information regarding visitors and users of the Site that relates to use of the Site, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.

What information is collected & how we use it?

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit a booking request to Lightwater Cove, an information request about Lightwater Cove, participate in one of our promotions or subscribe to our e-mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you on the information gathering form.

Information collected on the site may be used to:

  • Register you as a Lightwater Cove customer
  • Plan and purchase accommodations
  • Send marketing communications or surveys to you
  • Respond to your questions or suggestions
  • Improve the quality of your visit to our site

All forms will provide an opt-out button to allow you to choose not to participate in Lightwater Cove lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for Lightwater Cove purposes. We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.

Permission for Use

Lightwater Cove may collect and use personal information that you submit at the Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by Lightwater Cove, unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.

Secure Reservations

If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a third party booking engine (“Booking Engine”) provided by cloudbeds.com. While it appears to be part of our site, the Booking Engine is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen the Booking Engine vendor carefully.

Withdrawing Consent to Use

If, after permitting the use of your personal information, you later decide that you no longer want Lightwater Cove to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail, or by clicking on the “Unsubscribe” button at the bottom of our email communication to you.

Use of Aggregated Data

Lightwater Cove is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding the use of the Site for marketing purposes and to study, improve and promote the use of the Site. In connection with such purposes, Lightwater Cove may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

Exceptions to the Privacy Policy

Lightwater Cove has two exceptions to these limits on use of personal information:

  • Lightwater Cove may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Lightwater Cove from unauthorized use, or misuse, of the Site or anything found at the Site.
  • Lightwater Cove may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

Use of Cookies

To enable features at the Site, Lightwater Cove may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.

We use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our site, you also provide us with information that doesn’t reveal your personal identity — what type of destination you’re exploring, for example. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information.

You may occasionally receive cookies from unaffiliated companies or organizations, to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you “click” on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control the collection of this information by these third parties, and these cookies are not subject to this Privacy Policy.

The website collects Google demographics and interest data so we can better understand how to deliver services. You may select to opt-out of this feature by installing the Google Analytics Opt-out Add-on. Here is the link to this Add-on:https://tools.google.com/dlpage/gaoptout/

Children’s Privacy & Parental Consent

Please be aware that Lightwater Cove has not designed this Site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. Lightwater Cove specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site. Should Lightwater Cove inadvertently acquire personal information or other data from users under the age of 18, Lightwater Cove will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the Site and submitted personal information without solicitation by or permission from Lightwater Cove.

Links Provided To Other Sites

Lightwater Cove may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as Lightwater Cove. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

Your Consent To This Privacy Policy

Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by Lightwater Cove, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves Lightwater Cove from responsibility to the user.

Policy Modifications & Contacting Lightwater Cove

Lightwater Cove reserves the right to change this Lightwater Cove Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about Lightwater Cove website policies, please contact:

Lightwater Cove

251 King Rd, Saltspring Island, BC V8K 1W9

Tel: 250-930-4008

Email: stay@lightwatercove.ca